privacy policy Marchaa - Exchange Easily

1. Information Collected

Marchaa Genie may collect the following information from users:

Name
Email
Mobile Number
CNIC
Location Data
Device Information
IP Address
Messages
Transaction Information

2. Use of Information

Information collected may be used for the following purposes:

Identity verification
Fraud prevention
Customer support
Service improvement
Legal compliance

3. Disclosure of Information

Information may be disclosed under the following circumstances:

Under legal requirements.
To law enforcement agencies.
To service providers.
To protect rights and safety.

4. Data Security

Marchaa Genie implements reasonable security measures to protect user information. However, no online system, network, or method of transmission is completely secure, and users acknowledge the inherent risks associated with internet communications.

While we take appropriate precautions, Marchaa Genie cannot guarantee absolute security of any information transmitted through the Platform.

5. Data Retention

User information may be retained for as long as necessary to fulfill operational, legal, regulatory, security, and business requirements.

6. Cookie Policy

Marchaa Genie uses cookies and similar technologies to:

Authenticate users.
Improve website performance.
Analyze usage.
Enhance security.

Users may disable cookies through their browser settings; however, certain features of the Platform may not function properly.

7. Community Guidelines

Users Shall:

Be respectful.
Act honestly.
Use accurate listings.
Respect intellectual property rights.

Users Shall Not:

Harass others.
Post hate speech.
Upload offensive material.
Conduct fraudulent activities.

8. Prohibited Items Policy

The following items and services are prohibited on Marchaa Genie:

Illegal drugs
Weapons
Ammunition
Explosives
Stolen goods
Counterfeit goods
Forged documents
Human trafficking services
Pirated software
Wildlife products
Hazardous chemicals
Illegal financial schemes

Marchaa Genie reserves the right to remove prohibited content immediately without prior notice.

9. Refund & Dispute Policy

Since transactions occur directly between users:

Marchaa Genie generally does not issue refunds.
Users are responsible for resolving disputes.
Fraud reports may be investigated.
Accounts may be suspended following investigations.

10. Seller Policy

Sellers must:

Own listed goods.
Provide accurate information.
Disclose defects.
Comply with applicable laws.

Sellers are solely responsible for their listings.

11. Buyer Safety Policy

Buyers should:

Meet in safe public locations.
Verify seller identity.
Inspect goods before payment.
Avoid advance payments where possible.

Marchaa Genie cannot guarantee transaction safety.

12. Account Verification Policy

Marchaa Genie may request:

CNIC
Mobile verification
Email verification
Additional documentation

Verification does not guarantee user trustworthiness.

13. Intellectual Property Policy

Rights holders may submit complaints regarding:

Copyright infringement.
Trademark infringement.
Counterfeit products.

Marchaa Genie may remove content pending investigation.

14. Content Moderation Policy

Marchaa Genie reserves the right to:

Review content.
Remove listings.
Restrict accounts.
Investigate complaints.

Moderation decisions are final.

15. Advertising Policy

Users purchasing advertising services agree that:

Fees are generally non-refundable.
Advertisements must comply with platform policies.
Marchaa Genie may reject advertisements.

16. Payment Terms (If Enabled)

Where platform payments are introduced:

Users agree to payment processor terms.
Service fees may apply.
Chargebacks may result in account suspension.
Fraudulent transactions may be reported.

17. Mobile Application Terms

By using the Marchaa Genie mobile application:

Device permissions may be required.
Push notifications may be sent.
App functionality may vary by device.

18. Reporting Violations

Users may report:

Fraud.
Abuse.
Counterfeit products.
Policy violations.

Reports may be submitted through:
Email: [Insert Email]
Phone: [Insert Phone Number]

19. Contact Information

Marchaa Genie
Address: [Insert Address]
Email: [Insert Email]
Phone: [Insert Number]
Website: [Insert Website URL]

20. Registration Consent

"By creating an account, I acknowledge that I have read, understood, and agree to be bound by the Terms and Conditions, Privacy Policy, Community Guidelines, and all other policies of Marchaa Genie."

Privacy Policy